Privacy Policy

1. Introduction

OrderPal ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our Service.

2. Information We Collect

We collect the following personal information when you register or use the Service:

• Identity data: first name, last name
• Contact data: email address, contact number
• Account data: password (stored as a secure hash, never in plain text)
• Usage data: orders placed, form submissions, timestamps
• Technical data: IP address, browser type, and access logs collected automatically by our hosting provider

3. How We Use Your Information

We use your personal information to:

• Create and manage your account
• Process and track orders you submit
• Send transactional emails (account confirmation, order notifications)
• Respond to support enquiries
• Maintain the security and integrity of the Service

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Storage and Security

Your data is stored securely on Microsoft Azure infrastructure located in Australia. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. All data is transmitted over encrypted HTTPS connections.

5. Data Retention

We retain your personal data for as long as your account is active or as required to provide the Service. You may request deletion of your account and associated data at any time by contacting us.

6. Third-Party Services

We use the following third-party services which may process your data:

• Microsoft Azure — cloud hosting and database storage
• Azure Communication Services — transactional email delivery
• Google / Microsoft — optional OAuth sign-in (only if you choose to sign in this way)

Each of these providers has their own privacy policy and data processing agreements.

7. Your Rights

Under applicable privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your data

To exercise these rights, contact us at support@orderpal.au.

8. Cookies

We use essential cookies to maintain your login session and protect against cross-site request forgery. We do not use advertising or tracking cookies.

9. Children's Privacy

The Service is not directed at children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the Service. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@orderpal.au.